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General Terms and Conditions for Sales and Subscriptions of the Wiener Konzerthausgesellschaft
The Wiener Konzerthausgesellschaft offers all deliveries or services, in particular the sale of tickets for events organised by the Wiener Konzerthausgesellschaft, on the basis of these General Terms and Conditions of Sale and Subscription.
In case of events organized by visiting presenters (»Mietveranstaltungen«) Wiener Konzerthausgesellschaft is instructed and authorized by the respective event organizer to act as agent for the sale of all or part of the tickets on behalf of and for the account of the event organizer, to process payments and to take over any other tasks in connection with the event. In case of such events (Mietveranstaltungen), the buyer enters into a legal relationship with the respective organizer. Further information on such events (Mietveranstaltungen) may be obtained at the Ticket- & Service-Center or the respective event organizer.
Ticket orders and purchases
are binding in any form. Ticket reservations are not possible. No returns of purchased or ordered tickets are possible. In case of sold-out concerts, the sale of tickets on consignment may be agreed on for a fee of 10%. For orders regarding subscriptions and packages, please note the special terms for subscriptions and packages below.
Advance booking of tickets
Information on the start of ticket sales or extended advance booking for individual concerts can be found under the details on the event of your choice. On our website you can chose the option to be reminded by e-mail when tickets for a specific event go on sale.
For members of the Wiener Konzerthausgesellschaft, tickets are available at least seven days before tickets go on sale to the general public.
Ticket purchase by telephone
is possible by credit card. The tickets may be collected until directly before the event at the Ticket- & Service-Center. If tickets are not collected and collection does not occur due to force majeure or for other reasons attributable to us, a refund of the purchase price is not possible.
print@home Ticket and Mobile Ticket
Please note the following information for the secure use of your print@home Ticket or Mobile Ticket: A print@home Ticket or Mobile Ticket is provided with a unique identifier. Therefore, please store your printouts or files carefully and secure them against unauthorised access by third parties. When accessing an event, the print@home ticket or mobile ticket that is used first with its unique identifier is the valid ticket. The principle of first entry therefore applies. Subsequent tickets with the same identifier are automatically cancelled when the first ticket is used. This access regulation only applies if the reasons for the cancellation of a subsequent ticket are not attributable to the Wiener Konzerthaus or the cancellation is not otherwise the fault of the Wiener Konzerthaus.
On request, purchased goods and tickets may be delivered by mail (with the exception of goods and tickets purchased by telephone). The dispatch takes place after receipt of payment.
Deposit at the Ticket- & Service-Center
On request, purchased goods and tickets may be deposited at the Ticket- & Service-Center. We reserve the right to deliver them only after full payment of the purchase price and all connected charges and fees. The time limit for personal collection is indicated on the receipt sent to you.
Admission to Events
The right to admission to an event is only acquired upon full payment of the ticket acquired for this purpose including all charges and fees. The Wiener Konzerthaus fulfills its obligation to grant access to the event in discharge of its debt against first presentation of a ticket. The Wiener Konzerthaus is entitled to deny access to persons presenting a ticket if they have not acquired the right to access the event for lack of full payment of the ticket. This applies mutatis mutandis if a payment initially made is subsequently reversed.
Withdrawal rights for purchase of tickets, subscriptions and packages
Under § 18 para 1 subpara 10 of the Austrian Act on Distance Business (Fern- und Auswärtsgeschäfte-Gesetzes – FAGG) there is no right of withdrawal in respect of services rendered in connection with recreational activities if a certain time or timeframe is contractually stipulated for the contract performance. Under § 4 para 1 subpara 11 FAGG we herewith inform you that there is no right of withdrawal in case of the acquisition of tickets, subscriptions and packages.
Regarding withdrawal rights for other online purchases please see the notes below.
The statutory warranty provisions apply.
Your data are processed for the fulfillment of contracts and carrying out pre-contractual measures, for meeting statutory requirements and for safeguarding legitimate interests. Further information on data processing, storage period and your rights can be found in our Privacy Statement.
Data processing in case of cooperation events: For events held by the Wiener Konzerthausgesellschaft in cooperation with the Wiener Symphoniker, the Klangforum Wien, the Musikverein Wien Modern or other cooperation partners (see notes when purchasing online, or in the »Konzerthaus Nachrichten«), your data are processed by both cooperation partners. In these cases, your right to information, rectification, deletion, and objection apply vis-à-vis both cooperation partners. Further information can be found in our Privacy Statement.
The information on our website is updated daily. Any changes of which we become aware in good time will be included in the »Konzerthaus Nachrichten«. We will also inform you of any substantial changes in writing to the (e-mail or postal) address you have given us. In order to ensure that all visitors can be informed of any changes, we ask that you only book tickets under the names of the people who will be using them.
If a concert is cancelled, a substitute concert is generally offered. If you do not wish to accept this offer, please return your tickets to the Ticket & Service Center.
For visitors requiring a wheelchair seat, wheelchair-accessible tickets are available for all events at special conditions.
For the purchase of individual tickets, wheelchair seats are available up to one week before the events. A seat for an escort in close proximity is available at special ticket prices. For ordering individual tickets for a wheelchair seat, first click on «Purchase Tickets» in the event of your choice under Programme and Tickets, and then under price categories «Order wheel chair seat». If the icon and the wording are not shown, no more wheelchair seats are available for the event.
When ordering a wheelchairseat subscription, the price includes one accompanying person. If subscriptions without an accompanying personare required, the subscription price is reduced by the escort share. Please tick the appropriate box during the order process.
Visual and sound recordings
are not permitted during the performance.
Retention of title
All required objects remain the property of the Wiener Konzerthausgesellschaft until the full payment of the purchase price and all connected charges and fees.
Forms of payment
In case of online purchases, the following forms of payment are available:
SEPA-Direct debit mandate: You grant Wiener Konzerthausgesellschaft (1030 Vienna, Lothringerstraße 20; Creditor-ID: AT24ZZZ00000028216) the one-time authorization to debit the amount due from your account. At the same time, you instruct your bank to debit your account. Note: You may demand a refund of the debited amount within eight weeks of the debit date. The terms agreed with your bank apply. The amount due will be debited.
Credit card: Visa, Mastercard, Diners Club, American Express, JCB. The amount due will be charged to your credit card.
For written orders, payment is possible by SEPA-direct debit mandate, by credit card, by wire transfer (Online Banking/payment slip) or, in case of personal collection, directly at the Ticket- & Service-Center (automatic banking terminals available). In addition, a cash dispenser is available outside the Ticket- & Service-Center.
Purchases by telephone may only be paid by credit card.
Special provisions on the acquisition of memberships
As member of the Wiener Konzerthausgesellschaft you enjoy a number of advantages and benefits. A detailed compilation of benefits may be found on our website under the individual types of membership. In addition, your membership documents your special bond with the artistic program and the goals of the Wiener Konzerthaus.
The membership fee in each case refers to one season (1 September to 31 August).
Existing memberships are renewed for another season until further notice. Should no continuation of a membership be desired for the coming season, we ask you to send us your written cancellation.
Special provisions on the acquisition of subscriptions and packages
When acquiring subscriptions and packages, please note the following features (in addition to the special terms noted above under various points):
Sequence and processing time of orders
Orders are processed according to time of receipt and available seats. Continued subscriptions by regular subscription holders received by 5 May 2023 will be processed preferentially over new requests for subscriptions. Generally, your order will be processed within 3 to 4 weeks following receipt of the order. Should the fulfillment of your request for subscriptions not be possible within this time period for organizational reasons (in whole or in part), you will be notified in writing. Your order remains valid until its final processing, or cancellation by you.
Continued subscriptions (»Regular seats«)
Your subscriptions from the last season will be held until 5 May 2023 (receipt of order). Your order should arrive by this date if you wish to renew your subscriptions. In order to allow us to clearly identify your order as a continued subscription and process it preferentially, we ask that you tick the box »Renewal« when ordering online or on your order form for subscriptions, even if you order the cycle in a different price category or a different number of tickets than before. In the cycles VK, VIR, GRT, GM, CUV1, CUV2, PP, G, CI, AH, PI, CO, SOC, VWS und YOU as well as all optional additional concerts, special and replacement cycles, it is not possible to retain your regular seats or to reserve your subscription from the last season.
The price categories of the desired seats can be found in the appropriate seating plan, which is on our website for each individual cycle. Wherever possible, we assign adjacent seats. We will be happy to take your seating wishes into consideration, but ask for your understanding that many seats are already occupied by regular subscription holders from the previous year. In order to facilitate your choice, we have marked the price categories where we know from experience that they are usually sold out to regular subscription holders with an asterisk.
Additional orders for subscriptions
If you place additional orders at a later point in time, please mark them with »Nachbestellung« (»Follow-Up Order«) in the personal notes. This will help us accelerate the processing of your order.
Youth subscriptions require a youth membership, which is offered to those born after 1 September 1996. For this purpose, please complete the field «Date of birth». Provided no youth membership has been applied for for the season 2023/24, it will automatically be invoiced when a youth subscription is ordered. If youth subscriptions are ordered together with other subscriptions, we ask that you kindly submit a separate order for each youth member or state the name and birth date of the youth member in your order. In all cycles (with the exception of cycles CUV1, CUV2, KB, G, CI, AH, PI, CO, SOC, VWS und YOU) a quota of youth subscriptions for youth members is reserved in which each ticket costs € 12,–. There is no claim to a regular seat. For each youth member, only one youth subscription is sold per cycle; it is non-transferable. Transfer of a ticket to another person is subject to a surcharge to the normal price. When attending events, please keep the membership card and an official I.D. available for inspection.
By ticking the box »no overlaps desired« you may avoid receiving double sets of tickets for a concert if the same concert is offered in two subscriptions ordered by you. The total price for one of the two cycles will be reduced accordingly.
Should concerts in different cycles be scheduled for the same date, you can exchange the tickets for one of these concerts from 1 August 2023 onwards (but no later than three weeks before the performance) against another concert of your choice for which individual tickets are already on sale (subject to availability of tickets). The value of your subscription tickets will then be credited to the purchase price of the new concert tickets (identical or higher category).
Special Provisions in connection with withdrawal rights
For all purchases with the exception of subscriptions, packages and individual tickets, you are entitled to withdraw from this contract without stating reasons. The withdrawal right may be exercised within fourteen days following the date on which you or a third party designated by you who is not the carrier take or takes, as the case may be, possession of the goods.
Your withdrawal right is exercised by informing us (Wiener Konzerthausgesellschaft, Lothringerstraße 20, 1030 Vienna, Telefax: +43 1 24200-110, e-mail: email@example.com) by a clear statement (e.g. a letter sent by mail, telefax or e-mail) regarding your decision to withdraw from this contract. For this purpose you may use the sample withdrawal form on our website, which, however, is not mandatory.
The withdrawal period is observed by mailing the notification on the exercise of the withdrawal right before the expiry of the withdrawal period.
Consequences of withdrawal
If you withdraw from the contract, we will be obligated to repay to you all payments received from you, including processing fees, without delay and within fourteen days at the latest from the date on which the notification of your withdrawal from this agreement is received by us. For this repayment we will use the same form of payment that you used for the original transaction, unless expressly agreed otherwise; on no account will you be charged for such repayment.
Repayment may be refused until the earlier of receipt of the returned goods or you have provided evidence that the goods have been sent back.
You are bound to return or hand over to us the goods without delay, in any case within fourteen days from the date on which you notify us of your withdrawal from this agreement. The time limit is observed if the goods are sent before the expiry of the fourteen-day time limit.
You pay the immediate costs of the return delivery of the goods.
You will only be held responsible for any loss in value of the goods if such loss in value is caused by your handling of the goods that goes beyond what is necessary for checking the quality, properties and functioning of the goods.